Feb. 24 2010

Jan. 28 2010

Dec. 21 2009

Dec. 11 2009

Nov. 12 2009

Business Model Generation

“Businesspeople don’t just need to understand designers better; they need to become designers.”
Roger Martin, Dean, Rotman School of Management

Nov. 10 2009

Untangling brand and customer experience, in 10 minutes or less

Does the brand define the customer experience, or is the customer experience the brand? Your work may involve both, but you probably attack problems with a bias for one or the other.

a common business problem is not understanding how this works, what makes sense and what is appropriate.  not just from a communications stand-point but, really, how you operate and engage across the board.

this is a great video that distills the issue, misconceptions and proper solutions.  watch it and you’ll probably want to start reverse engineering your business.

daunting?  well, if you can’t take the heat then get out of the kitchen.

(via alex)

Nov. 04 2009

herosquad:

foursquare announced insights data for local businesses will be added soon.  The venue will be able to gather check-in data and learn more about the patterns of their customers.

what’s important here is the kind of data businesses get about a certain kind of customer.  sure, there are other ways to measure this type of stuff.  look at sales trends, inventory data, etc. but that puts all your customers on the same plane and shows growth opportunity on a singular plane as well.

how can a business appeal and adjust for the portion of their audience who is highly-engaged (this is a generalization because i mean more than just “online”)?  data, systems and tools like this are a start.

Oct. 19 2009

We’re moving product, while the soul drowns like a cat in a well.

Quitting the Paint Factory by Mark Slouka (via gina)

funny that i came across this before a small announcement i’ll have tomorrow.  ideal that it shared something that’s been in the back of my head for a long time (the whole essay is worth reading, focus in on the story of sherwood anderson).

guard your mind and guard your mind’s time.

Oct. 04 2009

The bottom line is that success in a knowledge economy requires different thinking, different aptitudes, and a different approach to work. The focus of a knowledge-driven company must be on creativity and systems thinking rather than planning and efficiency.
(via The knowledge economy)

Jun. 29 2009